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Total Quality Management In Construction
Part 1 of Paper
....apanese and their U.S. companies demonstrated that
high quality is achievable at lower costs and greater customer satisfaction. It
was the result of using the management principles of total quality management
(TQM). More and more U.S. companies have demonstrated that such achievements
are possible Using TQM as a new w.... Part 2 of Paper
....n their jobs, they have little interest in
improving them. If leaders exhort the members for better output but reward
(promotions, bonuses, recognition) for mostly higher output, they get the
behavior they reward. Quantity over quality has been a common management
philosophy in the United States.
The first step in implementing TQM requires the an upper-management
change in both philosophy and behavior. Managers must adopt the objectives of
customer satisfaction and continuous improvement. T.... |
| Number of words: 2702 - Approximate pages: 10 |
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