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Building A Help Desk
Part 1 of Paper .... be like running an emergency medical center, in a rough neighborhood, with no supplies, during an epidemic. I believe for some time now, help desk workers and their bosses have been surviving under these conditions, performing triage for some internal users, answering basic computing questions for others. But as in .... Part 2 of Paper ....ement. My mission statement will be a broad description of the goals of the help desk that will help to define expectations. With clearly defined goals, everyone within my organization will be more likely to be working toward the same end, and, with clearly defined expectations, it will be easier to evaluate whether the help desk has met its goals.
One mission statement I might use is "to increase the company's productivity by providing a single point of contact and responsibility for rapid clos.... |
Number of words: 2370 - Approximate pages: 9 |
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