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Dealing With Difficult People
Part 1 of Paper
.... to a question from a problem. If the question is not answered the way the customer wants it to be then they will just keep bothering you with other questions. Here is a Complainer's Coping Plan that will help get someone to quit complaining or griping.
Ø Acknowledge what they are saying.
Ø Do not agree with them.
Ã.... Part 2 of Paper
.... the policy was that if she wanted to return something she would have to have a receipt or the tags. She wanted me to call management since she knew someone that worked there. I call the operator and ask to see if there were any managers available. The operator told me that there was no one available until noon. I knew after I hung up the customer would not be happy. The irritation arose when the customer said, "Well I don't have until noon I want my money now!" After telling her again tha.... |
| Number of words: 1175 - Approximate pages: 5 |
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