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Managing Service Delivery
Part 1 of Paper
....a mental image or picture, a future orientation, and
aspects of direction or goal.
Vision provides guidance to an organisation by articulating what it wishes to attain. It serves as "a signpost pointing the way for all who need to understand what the organisation is and where it intends to go" (Nanus, 1992). By provid.... Part 2 of Paper
....ture of a desired future; it encourages people to work, to strive for its attainment. For public sector leaders who implement change in the product or service they deliver, vision is "a hunger to see improvement" (Pejza, 1985).
As important as it is to know what vision is, it is also important to know what vision is not. Nanus (1992) states that vision is not "a prophecy, a mission, factual, true or false, static, or a constraint on actions." Fullan (1992) warns against visions that blind and s.... |
| Number of words: 1906 - Approximate pages: 7 |
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