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In Search Of Excellence: Review
Part 1 of Paper
....es big business' excellent. The first idea that Peters
discusses is his chart of the McKinsey 7-S Framework. The graph is very simple
but the ideas are fairly complex. In their research, they found that their
philosophies were too hard to explain and easily forgettable. They made this
Framework to deal with strategy, s.... Part 2 of Paper
....or action. This is basically saying "Stop talking and do
something about it." When Taco Bell has a rush of customers and their supplies
for making food are low, they (usually) don't say "You know what, I have no more
cheese" or "Could someone get me some more cheese?" They take action and get the
cheese, make it if necessary, and get the problem solved as quickly as possible.
The second Principle they deal with is to be close to the customer. This
means good service and listening to what.... |
| Number of words: 717 - Approximate pages: 3 |
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